Support expectations
Here is what support includes, how your church administrator can request help, and which services require a separate agreement.
Included with setup
Church space configuration, the six starter lessons, church branding, and an orientation for the designated administrator.
Included with the monthly subscription
The $25 monthly subscription includes app hosting, routine maintenance, and technical assistance with sign-in, church settings, lesson progress, and certificates.
How to request help
The designated church administrator should email sherilyn.ware@gmail.com with the church name, a description of the issue, and a screenshot when helpful. Please do not send passwords or private member reflections.
Members should first contact their church administrator for help getting started and questions about church teachings or membership.
Response time
We aim to acknowledge support requests within two business days, Monday–Friday, excluding holidays. Resolution time depends on the issue. Support is provided by email; training calls are arranged by appointment.
Church responsibilities
The church provides members with initial guidance, answers questions about its teachings and membership requirements, and reports technical issues through its administrator.
Additional customization
New lessons, major content revisions, custom features, and additional training require a separate scope and price agreed upon before work begins.
Payment assistance
First Steps assists with church activation and access. Payment-method changes and subscription cancellations are managed through Payhip.